Category: Community Management

Top Tips For Responding to Comments Online

Krista Neher

Jan 24 2023

Top Tips For Responding to Comments Online Monitoring and responding to online comments or mentions should be a part of any social media or online strategy. Any brand with a presence online should have notifications in place to know when...

Community Management 101 for Businesses

Krista Neher

Nov 29 2022

What are the Goals of Community Management? Community management can take place in several places – on your website, on social networks, on YouTube, on discussion forums, and even in comment sections of articles or news sites. Community management happens...

What options do you have for removing a negative online review?

Melissa Byers

Aug 15 2017

There's always that one person, right? One minute tens, hundreds, or even thousands of people are singing your praises in online reviews and then someone comes along and ruins it. Fact or fiction, you go into crisis management mode and...

Why You Should Always Allow Comments on Social Networks

Krista Neher

Jul 21 2015

I recently spoke to a group about social media, and was asked about blocking Facebook comments. The group I spoke with deals with a particularly sensitive topic and is regularly under scrutiny. They have a higher level of risk when...