Category: Community Management

What options do you have for removing a negative online review?

Melissa Byers

Aug 15 2017

There's always that one person, right? One minute tens, hundreds, or even thousands of people are singing your praises in online reviews and then someone comes along and ruins it. Fact or fiction, you go into crisis management mode and...

Why You Should Always Allow Comments on Social Networks

Krista Neher

Jul 21 2015

I recently spoke to a group about social media, and was asked about blocking Facebook comments. The group I spoke with deals with a particularly sensitive topic and is regularly under scrutiny. They have a higher level of risk when...