Category: Customer Experience

Marketing Automation: Why You Should Use It To Drive Consistency

Krista Neher

Jan 25 2023

Marketing Automation: Why You Should Use It To Drive Consistency Marketing Automation does what it sounds like – it automates follow-ups to drive consistency. It uses the CRM (and is often integrated into the CRM) to create a flow of...

Top Tips For Responding to Comments Online

Krista Neher

Jan 24 2023

Top Tips For Responding to Comments Online Monitoring and responding to online comments or mentions should be a part of any social media or online strategy. Any brand with a presence online should have notifications in place to know when...

How to Best Incorporate Customer Experience Into Your Digital Strategy

Krista Neher

Oct 17 2017

The role of customer experience design (CX) continues to lead the way as being the most successful business strategy across all industries. It addresses the entire experience customers directly and indirectly encounter with your brand, and encompasses all senses at...