5 Social Media Mistakes To Avoid

Every new beginning comes with its own mistakes.  The emerging market of social media is no exception.  Sometimes mistakes are helpful, but only if you learn from them!

Here you will find a list of the 5 most common mistakes to avoid as you embark on the path of social media.

1. Not Developing a Solid Plan

Most companies social media campaigns fail based on the lack of a solid start up plan.  Thoughtful planning is essential to ensuring your social media efforts will move in the right direction and eventually bring value and success to your business.  Start with defining your goals and expectations, how much time and money you want to invest, and what resources you want to use.  Once you have all these questions answered, it will be easier to visualize your future social media presence.

2. Not Being Committed

It’s quite easy to underestimate the amount of routine work that goes into a successful social media marketing planning and execution.  It’s not a one time ad in a monthly magazine, social media presence doesn’t just stop when you finish your promotional campaign.  It can be as easy as dedicating 15 minutes a day and 3 times a week to help keep your social media presence going. You really need to make a strong commitment in order to stay on track and achieve your initial goals.

3. Not Educating Yourself about Social Media

The nature of social media is about evolution and fresh ideas.   New tools, devices, and solutions constantly appear on the market.  What used to work for your business a year ago might have very little effect today.  One of the biggest mistakes in social media is not investing enough time and effort into educating yourself and your employees about the latest changes and updates in social media.  If you want your business to stay competitive online, it’s crucial to stay on top of the new trends in digital space that could have a huge impact on your future social media strategy.

4. Not Participating in Conversation

Many companies forget the fact that social media is about being SOCIAL and that it’s built on a two-way communication.  Businesses start broadcasting information about their products and services without listening or engaging with the audience.  There is only so much product promotion that any of us can take.  What we usually care about and find interesting are the solutions to our problems and educational content.  Connect with your audience by providing useful and valuable information, asking questions, and finding solutions to fit their needs.  Doing this on a regular basis will help you to build strong and loyal relationships with your customer base and attract new prospects.

5. Not Monitoring and Measuring Your Online Presence

If you start doing something but you don’t exactly understand what the results of your actions will be – that’s a pretty big problem for a business.  It all goes back to the beginning. When you have your goals set and you know what you are trying to achieve, it means you now have something to measure.  As with any other aspect of business, it’s important to monitor and measure every aspect of your social media presence to make sure it’s worth the investment.  Your social media efforts are only as good as the energy you put into them, and with the right tools and creative approach, you can ensure that you are getting enough value for your business.

What are the other social media mistakes that could be easily avoided?

Mariya Newman

Follow me on Twitter (@MariyaNewman) and add me on LinkedIn!

Infographic: Social Media Cheat Sheet for Small Businesses

Social media is an extremely powerful tool for small businesses!  If used properly social media can enhance your customer service, improve brand visibility, strengthen relationships and bring more sales leads.  Here you can read more about social media strategy for small businesses.  While 50 percent of small businesses are currently using social media, the other half is still missing out.  As we head into 2012, social media marketing is sure to continue to grow.  Guess what?  Avoiding social media is no longer an option for your business.

At first, getting involved in social media can be a little bit overwhelming and time-consuming.  Below is a quick start guide that covers some of the most popular social media platforms for small businesses.

Which social media platform do you find the most successful for your business?

 

 Source: Flowtown

Mariya Newman

Follow me on Twitter (@MariyaNewman) and add me on LinkedIn!

 

Why You Shouldn’t Worry About Getting More Fans

One of the top questions that I am asked is: “How can I get more fans to my Facebook page?”

This is a common question that businesses ask during our social media training programs, and it can be a legitimate concern.  In order to get results you obviously need some sort of a fan base, but once you have a solid base of organic fans, forget worrying about getting more and start worrying about what to do with them.

Why You Don’t Need More Fans

Most of your fans don’t even see what you are posting.  Seriously, this isn’t my opinion, it is proven.  A study by PageLever showed that only 3% – 7.5% of fans actually see your posts.

What this means is that most of your fans don’t see your posts.

Think of it this way.

Today, you have 1000 fans and engagement of 3%.

Fans seeing your posts = 1000*3% = 30

If you focus on engagement with existing fans and get it towards the top, you could increase it to 7%.

Fans seeing your posts now = 1000*7% = 70

Improving your content and the engagement with your content can more than double your actual post views.

Instead of focusing on engagement, you may want to try to increase your number of fans.

Let’s say you increase your fan base by 50%, which is pretty significant, and do not focus on your engagement.

You now have viewership from 1500 * 3 = 45

As you can see in this math, you can probably get better results with less effort by focusing on improving interactions with your fans and increasing engagement vs worrying about getting more fans.

Engagement Gets You Even More Fans

Here is another dirty secret of social media marketing (ok, it isn’t dirty).

Your best new customers are one step removed from your current customers.  This means that your best new customers can be reached by your current customers on social networks.  What is more is that when your current customers interact with you on social networks, your next best customers can see it.

According to “The Power of Like: How Brands Reach and Influence Fans Through Social Media Marketing” study, conducted in May by comScore in conjunction with Facebook, for every fan of a top 100 brand, an additional 34 friends of fans can be reached through an exposure to the fan, or liker. (from ClickZ)

This means that friends of your fans are a great target for your business.  Getting your fans to interact with you on Facebook means that their friends will be exposed to your updates.

So Worry First About Driving Interactions and Then Get More Fans

The truth is that it isn’t an either/or proposition.  You can both work on creating meaningful Facebook posts that drive real interactions and at the same time acquire more fans.

But, most businesses are more concerned with getting new fans than they are at doing something meaningful with their fans.

You can get more exposure by engaging existing fans vs. adding new fans.  Remember this when you set your social media priorities.

Social Media for HR

The advent of social media has made the recruiter’s life much easier.  It has become an essential tool for finding the right talent for your company, training current employees, and growing your network online.  If done improperly, head hunting on social media sites can be a very long process, as there are millions of jobseekers hoping to make a great impression and land a job.  So, how can you use social media to attract more quality job seekers?

Here are some key ideas on how to use LinkedIn and Twitter to find your next perfect hire.

1. LinkedIn as an official “professional network” has become the most important recruiting tool for today’s job market.  LinkedIn allows you to not only search for the active job hunters, but also find and engage with passive candidates.

  • Use your status box to broadcast that you are hiring.  It will inform your entire network as well as other people who come across your account.
  • Optimize you company page on LinkedIn by posting job openings and listing current employees.  Nothing can make your company more attractive than real employees sharing positive reviews about working for your company.
  • Develop and expand your personal network.
  • Take advantage of LinkedIn Groups and LinnkedIn Answers where you can demonstrate your expertise and connect with potential candidates.  Your goal is not to spam there with constant job postings but to participate in conversation.
  • Upgrade your account to LinkedIn Recruiter.  This will give you access to the entire LinkedIn network and allow you to contact candidates directly.
  • Use the advanced people search function for targeting the right industry or location.

2.  Twitter is also a great tool for finding talent for your organization.  You will be surprised how many people make connections and find amazing job opportunities through Twitter.

  • Share links to your job openings.
  • Tweet interesting facts about your company to make it more appealing for job seekers.
  • Follow and engage with potential candidates and see what they tweet about.
  • Use keywords within the Twitter search field for finding the right candidates.
  • Include hashtags in your tweets to reach a bigger audience.  Here some hashtags to consider: #jobs, #hiring, #industrykeyword (#itjobs, #healthcare).
  • Tweet about the job fairs and events you are attending to possibly line up a meeting with active job seekers.
  • Follow and network with other recruiters.

How do you use Twitter and LinkedIn for recruiting?

Mariya Newman

Follow me on Twitter (@MariyaNewman) and add me on LinkedIn!

Infographic: Social Media Stats of The Day

2011 was a great year for social media and by looking at this infographic we can see that this year might be even better!  Social media continues to grow and if your business is still not taking advantage of online marketing tools, this data might be something you want to check out before you finish your marketing plan for 2012.

Source:  Dream Systems Media / AdAge

Mariya Newman

Follow me on Twitter (@MariyaNewman) and add me on LinkedIn!

Check-in for Charity in January

New Year – new Check-In for Charity Deal!  We continue our Facebook and Foursquare Check-In for Charity campaign!  Each time we receive a check-in on Facebook or Foursquare we will donate $0.50 to the charity or non-profit of the month (capped at $50 per month).  Just by checking-in at Boot Camp Digital you will be supporting great local non-profit organization!

Last Month…

Talbert House was last month’s choice and today after counting all check-ins, we will send a donation to this great organization that helps our community to overcome adversity to become healthy and productive citizens.  A special thanks to everyone who checked-in at Boot Camp Digital in order to support Talbert House, we are very happy to send a contribution to this great non-profit.

This Month…

Today we are officially starting our January donation to Northern Kentucky Youth Foundation!   This inspiring organization was suggested by Justin Rains.  The Northern Kentucky Youth Foundation is a non-profit, community based, organization serving the children and families of Boone, Campbell and Kenton counties.  The mission of The Northern Kentucky Youth Foundation is to help youth between the ages of 12 and 18 develop their full potential through collaborative, social, educational and recreational programs.

We are so excited to dedicate this month to the NKY Youth Foundation!  Don’t forget to to check-in at Boot Camp Digital on Facebook or Foursquare to increase the donation to such an amazing cause!

Cincinnati Social Media Training Lunch: Location Marketing with Yelp, Facebook Places, Foursquare and More!

I am really excited to announce the our next Social Media Lunch – Growing Your Business with Yelp, Foursquare, Facebook Places and location social networks.  This program really excites me because I know that there are many businesses that are not fully taking advantage of these sites and their tremendous marketing power.  What better way to ring in the new year than by investing in your business future?

As an added bonus I’m pleased to announce the special guest speaker Alex Shebar who will be co-presenting on location marketing during this social media seminar.  Alex Shebar is a professionally trained and award winning writer, filmmaker, blogger, reporter and the first ever Community Manager for Yelp.com in Cincinnati.

***Don’t miss this opportunity.  Seating is limited.***

Register Now

Do you have a physical location that people visit?

Do you run an event that you want to get more traction for?

Have you heard of Yelp or Foursquare, but aren’t sure what it means to you?

Do you want FREE exposure online to drive people to your location?

If you answered YES to any of these questions than this lunch is for you!

If you have a business with a physical location that people visit you can’t afford to miss this lunch.

Details

When: January 17

Time: 11:30 – 1:00

Where: 1600 Main Street, Cincinnati OH, 45202 (Boot Camp Digital Training Room)

Included: Lunch and any handouts needed

**Please reserve your seat today, as our lunches often sell out**

What We’ll Cover

  • Overview of location marketing
  • Foursquare
  • Yelp
  • Facebook Places
  • Marketing Opportunities
  • Running Deals
  • Search Engine Implications
  • Monitoring Reviews
  • Managing Reviews

Your customers are using these sites to share with their friends and make decisions, and we’ll show you exactly how to monitor, manage and take advantage of them.

Register Now. Seating is Limited.

Social Media Marketing Case Study: How Cincinnati Metro Uses Twitter to Handle Complaints

As a part of creating the most current social media training programs, Boot Camp Digital regularly meets with leaders in social media marketing to learn about best practices and case studies in social media marketing.

Last month I had the opportunity to meet with Jill Dunne, the Public Affairs Manager at Metro, to learn about how Metro deals with complaints on Twitter.  As you can imagine, with an type of public transit, there are a number of complaints that surface on social networks like Twitter.  While many companies shy away from handling complaints online, Metro deals with them head-on.

Read this case study to learn about how engaging with customers on Twitter has created positive results for Metro.

Also, be sure to check out our growing library of FREE SOCIAL MEDIA MARKETING RESOURCES including case studies, special reports and CMO Briefings on all topics related to social media marketing.

 

Social Media Case Study: How Cincinnati Metro uses Twitter to Handle Complaints

7 Social Media New Year’s Resolutions

As December goes by it’s time to look back, evaluate your past mistakes and achievements, and set new goals for your business for the new year.

Below is the list of 7 social media New Year’s resolutions that could be very helpful in creating your own list for 2012.

1. Start with reviewing and analyzing your social media profiles.  Sometimes we get caught up in work and forget to make sure our social media presence is up to date.  The new year is alway a good time to refresh the information about yourself and your business.

2. Dedicate some time to exploring the new social media platforms and creative ways to use them.  Finding fresh solutions or new valuable tools could open up new opportunities for your business.

3. Be active on LinkedIn: respond to your outstanding invitations, go through all business cards that you have and add new connections.

4. The smart phone and tablet market has seen huge growth this year.  By 2015, more U.S. Internet users will access the Internet through mobile devices than through PCs.  Go mobile next year: optimize your website for mobile devises, consider creating apps and utilizing check-ins.

5. Make use of video.  YouTube is still the second largest search engine and video is an extremely powerful marketing tool!  Think about recording a video testimonial for your website or creating a product demonstration video.

6. Monitor and analyze your social media efforts by taking advantage of FREE measuring tools on the market such as Google Analytics, HootSuite, Klout, Social Mention, bit.ly and others.

7. Be social and participate in online conversation.  Utilize social media platforms by connecting with your customers, strengthening relationships and demonstrating your expertise.  Always remember to add a personal touch to your social media interactions.  People are often as interested in you as they are in your business.

Share with us your most important social media New Year’s resolutions!

Mariya Newman

Follow me on Twitter (@MariyaNewman) and add me on LinkedIn!

5 Social Media Mistakes To Avoid

Every new beginning comes with its own mistakes.  The emerging market of social media is no exception.  Sometimes mistakes are helpful, but only if you learn from them!

Here you will find a list of the 5 most common mistakes to avoid as you embark on the path of social media.

1. Not Developing a Solid Plan

Most companies social media campaigns fail based on the lack of a solid start up plan.  Thoughtful planning is essential to ensuring your social media efforts will move in the right direction and eventually bring value and success to your business.  Start with defining your goals and expectations, how much time and money you want to invest, and what resources you want to use.  Once you have all these questions answered, it will be easier to visualize your future social media presence.

2. Not Being Committed

It’s quite easy to underestimate the amount of routine work that goes into a successful social media marketing planning and execution.  It’s not a one time ad in a monthly magazine, social media presence doesn’t just stop when you finish your promotional campaign.  It can be as easy as dedicating 15 minutes a day and 3 times a week to help keep your social media presence going. You really need to make a strong commitment in order to stay on track and achieve your initial goals.

3. Not Educating Yourself about Social Media

The nature of social media is about evolution and fresh ideas.   New tools, devices, and solutions constantly appear on the market.  What used to work for your business a year ago might have very little effect today.  One of the biggest mistakes in social media is not investing enough time and effort into educating yourself and your employees about the latest changes and updates in social media.  If you want your business to stay competitive online, it’s crucial to stay on top of the new trends in digital space that could have a huge impact on your future social media strategy.

4. Not Participating in Conversation

Many companies forget the fact that social media is about being SOCIAL and that it’s built on a two-way communication.  Businesses start broadcasting information about their products and services without listening or engaging with the audience.  There is only so much product promotion that any of us can take.  What we usually care about and find interesting are the solutions to our problems and educational content.  Connect with your audience by providing useful and valuable information, asking questions, and finding solutions to fit their needs.  Doing this on a regular basis will help you to build strong and loyal relationships with your customer base and attract new prospects.

5. Not Monitoring and Measuring Your Online Presence

If you start doing something but you don’t exactly understand what the results of your actions will be – that’s a pretty big problem for a business.  It all goes back to the beginning. When you have your goals set and you know what you are trying to achieve, it means you now have something to measure.  As with any other aspect of business, it’s important to monitor and measure every aspect of your social media presence to make sure it’s worth the investment.  Your social media efforts are only as good as the energy you put into them, and with the right tools and creative approach, you can ensure that you are getting enough value for your business.

What are the other social media mistakes that could be easily avoided?

Mariya Newman

Follow me on Twitter (@MariyaNewman) and add me on LinkedIn!