Tag: dealing with negative reviews

What options do you have for removing a negative online review?

Melissa Byers

Aug 15 2017

There's always that one person, right? One minute tens, hundreds, or even thousands of people are singing your praises in online reviews and then someone comes along and ruins it. Fact or fiction, you go into crisis management mode and...

4 Ways to Win at Online Customer Service

Melissa Byers

Jul 24 2017

When you consider doing business with a company, it's common to look up their online reviews. It's only natural to want to hear what others have to say about the service, competency, or experience. As a business, it's critical for...