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Jan 24 2023
Monitoring and responding to online comments or mentions should be a part of any social media or online strategy. Any brand with a presence online should have notifications in place to know when they are mentioned and determine how to reply.
Businesses often spend a lot of resources to build a presence online, but then drop the ball by not responding to comments or responding late.
If you are active online or have a business that generates mentions, consider implementing the following our top tips for community management:
Respond to EVERY comment or mention, or at the very least give it a “like.” Your responses are public – show that you appreciate interactions!
Consider using a tool for community management. Many will bring all of your mentions onto a dashboard and allow you to respond from one place. There are hundreds (maybe thousands) of social media management tools, each with different strengths, weaknesses, and price points. Based on your site and need, evaluate the features to see what works best for you.
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